We are very pleased to be able to offer integration of Twilio Flex Contact Center into your MS Dynamics 365 applications;
Our integration can offer you;
Our integration can offer you;
- Single Sign on of Twilio Flex with Dynamics 365 via Azure AD
- Twilio flex agent interface embedded into Dynamics 365 unified application screens
- 100% WebRTC call delivery, no need for soft phone installation on agents workstation.
- Click to dial from Dynamics unified applications screens.
- A framework for Outbound preview and scheduled callback dialling.
- Support for WebChat, SMS, WhatsApp & More....
- Fully native integration, requires no third party products, solutions or licences.
- Can be fully customised to meet your needs
