Winckless run’s its training programme worldwide.
Our in house training service can run our Couse for your own staff or you can attend one of the many courses done in association with one of our training partners for whom we currently operate courses in UK, Oman, UAE (Dubai), and Malaysia.
If you are interested in us providing our recognised VoIP training solutions to your organisation or if you are a training or conference organisation looking for a Unified Communications training product then please get in touch.
Our courses can be tailored from the highest level strategic to the most detailed of technical levels to suit your needs.
Below is an example of our product;
As businesses worldwide constantly explore new technologies to reduce their network ownership costs, increase their productivity and ensure efficiency in their operations, Voice over IP (VoIP) has emerged as an important investment.
Winckless’s Voice over IP (VoIP) training course is structured to help you learn a step-by-step process for moving from the essentials of VoIP to actual hands on experience. By attending this course, you will build your knowledge base with a series of hands-on practical case studies and gain an understanding of the common issues and risks that you are likely to encounter throughout a VoIP project.
In just four days you will gain a vendor-independent understanding of VoIP technology and solutions. Additionally you will learn best practice for implementing and maintaining VoIP projects within your own organisation.
Top 5 Learning Objectives:
1. Develop a clear, structured understanding of VoIP systems, components, standards, jargon and buzzwords
2. Get unbiased explanations of all of the mainstream choices for implementing VoIP by Looking into the science of VoIP technology and practical knowledge of designing, configuring and troubleshooting a VoIP system
3. Obtain a vendor-independent point of view, allowing you to make meaningful comparisons and informed decisions
4. Discover numerous case studies illustrating appropriate VoIP solutions for small, medium and large organisations
5. Manage a VoIP project: how to do it the “right” way, from analysing requirements to running trials, evaluating and selecting a vendor, rollout, acceptance testing and more
Who Should Attend?
This training course is ideal for managers and professionals involved with analysis, planning and implementation of VoIP and unified communications systems, products or services. Decision makers seeking a big picture perspective of telecommunications networks and services will surely benefit. It is also suitable for project leaders and analysts, business and application managers and IS/IT professionals requiring an overview of IP networking technologies, services and mainstream solutions.
Example Agenda
Course Timings
Registration will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 15:30. There will be a refreshment break at approximately 10:00 and lunch will be served at approximately 12:30.
Day One
Update On Unified Communications Systems
Systems, Components, Standards, Jargon And Buzzwords
• System components
- Terminals
- Voice in IP packets
- Softswitches/SIP servers/call managers
- Media servers and unified messaging gateways
- LANs and WANs
• Key standards
• Where all of this is headed: broadband IP dial tone
VoIP Architectures And Implementation Choices
• Internet telephony
- Computer to computer VoIP over the internet
- Computer to phone (DS0 Interconnect to LEC)
- Phone to phone over the internet
• Managed-IP telephone service
• VoIP for businesses and organisations
- VoIP enabled PBX
- PBX replacement
- Hosted PBXs
- IP centrex
- Open-source IP-PBX software solutions
• IP phone features and uses
Session Initiation Protocol (SIP) And Call Flow In The IP World
• What SIP is and what it can do
• How calls are set up using SIP
• The SIP trapezium; SIP message example
• How SIP relates to softswitches and call managers mainstream choices for implementing VoIP
• New ways it can save money and improve service
Case studies illustrating appropriate IP solutions for small, medium and large organisations
Day Two
Managing A VoIP Project
Case studies: Illustrating early and leading implementations
How To Do It The “Right” Way
• Analysing requirements
• Running trials
• Evaluating and selecting a vendor
Rollout And Acceptance Testing
• The need for a process
- Requirements before design and before product purchase
• Dealing with vendors
- Who is in charge?
- Sales techniques to beware of
• Step 1: Internal requirements specification
• Step 2: Identify potential vendors
- Generating a request for information (RFI)
- Checklist: who is providing what?
• Step 3: Qualify vendors
• Step 4: Evaluate qualified vendors
- Setting up a captive test environment
- Trial their system
- Procedure: how to run tests and evaluate the results
• Step 5: Vendor selection
- Generating a request for quote (RFQ)
- Reconciling the RFQ and the responses
- Dealing with unwanted features
• Step 6: Close the deal
- Checklist: core contract clauses and items that must be specified
- Negotiating the price
• Step 7: Roll out the system
- Structured roll-out
- Leaving room for a roll-back
• Step 8: Maintenance
- Template: trouble categories and response standards
Day Three And Four
Hands-On Technology Sessions (Laptop required)
• VoIP technology and practical knowledge of designing, configuring and troubleshooting a VoIP system
• Hands-on experience of building a VoIP system from the ground up
• See and try real live VoIP services and talk tech about your specific challenges at an interactive talk and chalk workshop
• Experiment with different IP phone hardware and software
• Take away your very own working VoIP solutions
• Build a business IP phone system
- Download and install software
- Configure network settings for VoIP
- Build a dial plan
- Set up trunks
- Configure IP phones
- Set up voice mail
- Create auto attendants
- Make test calls
